NICE, known for its robust portfolio, is set to acquire LiveVox, a cloud-based contact-center-as-a-service provider. LiveVox shareholders will receive $3.74 per share in the deal, anticipated to close in H1 2024. The merger will integrate NICE’s CXone and Enlighten solutions with LiveVox’s advanced outreach capabilities to enhance customer interactions, including voice and digital, inbound and outbound.
NICE CXone is renowned for its embedded AI, and LiveVox will expand NICE’s customer base in smaller businesses. The combination of NICE and LiveVox’s conversational AI will improve end-user experiences.
In Q3 2023, NICE expects non-GAAP revenues between $590-600 million, with non-GAAP earnings around $2.1-$2.2 per share. Earnings are projected to grow by 11.98% YoY, and revenue growth is estimated at 7.19% YoY.
NICE has received accolades, including being named a leader in growth performance and innovation by Frost & Sullivan and earning awards for its products. It was also recognized as a market leader in workforce management by DMG Consulting. NICE’s Actimize platform introduced the SAM-10 solution, enhancing anti-money laundering capabilities.
NICE continues to expand its portfolio, launching the Summer 2023 Release of CXone, strengthening interaction management. Its Evidencentral platform is gaining traction, with notable clients like the Office of the District Attorney of Allegheny County.
NICE currently has a Zacks Rank #3 (Hold) and has underperformed the Computer & Technology sector. Better-ranked stocks in the sector include NVIDIA, Dell Technologies, and Splunk, each with a Zacks Rank #1 (Strong Buy) and impressive YTD returns.
NVIDIA, Dell Technologies, and Splunk have gained significantly YTD, with strong long-term earnings growth prospects. Global semiconductor manufacturing is projected to surge from $452 billion in 2021 to $803 billion by 2028.
In summary, NICE’s acquisition of LiveVox is set to enhance its customer interaction capabilities, and the company has been receiving recognition and expanding its product offerings across various sectors.
By FCCT Editorial Team
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