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AI Transformation: How Slack, Under Lidiane Jones, is Shaping the Future of Workplace Messaging

AI/MLAI Transformation: How Slack, Under Lidiane Jones, is Shaping the Future of Workplace Messaging

Artificial Intelligence is reshaping Slack, the popular workplace messaging platform, as stated by its CEO, Lidiane Jones, who assumed the role just nine months ago. Jones, a former Microsoft executive, took charge of Slack to bring stability after the departure of co-founder Stewart Butterfield following Salesforce’s acquisition of the company.

Since Jones took over, Slack has rapidly introduced numerous new features, keeping pace with its rival, Microsoft, which has been investing heavily in AI. Jones noted the transformative power of AI, which has allowed Slack to enhance its capabilities, such as summarizing messages and automating administrative tasks.

Slack is unique in allowing users to interact with generative AI chatbots directly within the platform, offering a wide range of third-party AI tools, giving it an edge. Despite competition from Microsoft Teams, Slack values its open platform approach.

Slack’s AI strength lies in its wealth of data, encompassing a company’s knowledge and unstructured data from various departments, providing context for AI capabilities.

While Slack has no immediate plans to create its own language model, Jones acknowledged the possibility of developing specialized models in the future. Furthermore, Slack envisions the potential for highly personalized AI agents, resembling digital secretaries, but acknowledges the need to build trust with users over time for such innovations.

In summary, under Lidiane Jones’ leadership, Slack has rapidly embraced AI, introducing new features and positioning itself as an open platform while considering future possibilities in AI development.


By FCCT Editorial Team

Disclaimer: The views expressed in this article are independent views solely of the author(s) expressed in their private capacity.

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